Our Policy Info

Everything You Need to Know

Check out our policies, which are detailed below. Contact us if you have further questions and we’ll be happy to help.

 

Our Shipping Policy

All You Need to Know

Sweet Disposition uses a courier to deliver all over Victoria. We will do everything we can to ensure that your lolly box is delivered on time for you to enjoy. To ensure you get your box when you want it all orders must be placed 4 days before intended delivery date to allow for packaging and shipping.


We of course intend for your lolly boxes to be delivered to you in the condition they leave us. However we can not fully control how our lolly boxes are handled by our third party courier. When shipped our lolly boxes will be secured inside a shipping box and padded with insulation to ensure our product gets to you in the condition we sent it. If you are not satisfied with the condition of your lolly box upon delivery please contact us.

 

Order Cancellation and Refunds

We do not provide refunds for orders that have been successfully delivered to you. If your product arrives in a condition that differs from what is advertised then please contact us.  

The following are timeframes we allow for order cancellation (calculated from delivery date)

  • Within 10km of Frankston - 48hrs

  • Melbourne Metro Area - 3 days

  • Regional Victoria - 4 days 

Our product contains perishable items and as such we can not accept returns if your order has been successfully delivered to you.

 

FAQ

COVID-19

Unfortunately due to the current State Government restrictions we can not guarantee that our orders will arrive on time due to shipping delays related to COVID-19.

Can I place a special order?

If you would like a custom lolly box please contact us directly via contact@sweetdisposition.com.au and we will do our best to accommodate your needs.

Do you deliver or can I pick up?

Yes, we deliver to anywhere in Victoria. Unfortunately we don't have a pick up option but our delivery rates are very reasonable

  • Within 10km of Frankston - Free

  • Melbourne Metro Area - $10.50

  • Regional Victoria - $28

Your logo mentions grazing boards, how do I order those?

For the launch of Sweet Disposition we have decided to initially launch with our lolly boxes. We intend to bring our grazing boards to market soon, so watch this space.

 
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